Ensure the Microphone slider isn't muted in the mixer window by double-clicking the volume control icon and clicking the speaker icon beneath the Microphone slider so it no longer has a cross against it. You might also have to activate the +20db microphone boost: click Edit ^ Preferences on the mixer window, and in the dialog that appears, put a check in Mic Boost (+20dB). Click Close and, back in the mixer window, click the Switches tab and put a check alongside Mic Boost (+20dB).
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